Please find the frequently asked questions below:
We accept all local insurance cards that have been issued on the Dutch side of St Maarten. These include e.g. SVB, Island Government, FZOG, ENNIA, FATUM, Pan American Health, Guardian Group and Nagico.
In addition, we also accept I.D cards from Saba, Bonaire, and St. Eustatius.
Unfortunately, we do not accept cards from insurances that are not located on St Maarten. You would have to pay for receiving your medication at the pharmacy. We will provide you with a proper invoice which will allow you to claim at your insurance company afterwards.
Always! You would have to pay for receiving your medication at the pharmacy.
Yes, we accept and are able to fill prescriptions from all doctors, worldwide.
Exception to this: narcotic medication. Due to rules and regulations provided by the law you would need a prescription from a physician from the Dutch side for Narcotic medications.
Also, you have to bear in mind that a small percentage of medication is only available in your country. Some medications have a different name than the one you received at home or abroad. When the latter is the case we will offer a substitute.
Due to rules and regulations provided by the law you would need a prescription from a physician from the Dutch side for Narcotic medications.
Yes we can! We receive many prescriptions for animals and will be able to assist you.
We always help when it comes to chronic diseases. We strongly recommend though that you do visit your doctor regularly when taking medication for chronic diseases.
Nonetheless, depending on the situation, we will help you to continue your regime.
Exception: we never dispense narcotic and anti-biotic medication without a prescription.
After our closing hours there are other pharmacies that might be able to assist you.
In the event of a medical emergency (after closing of all pharmacies) contact the Emergency Room of the Sint Maarten Medical Center (hospital) at (+1721) 5431111.
Whenever you cannot find an item (whether it is a medication or a store item), you can put in a request and we will try to order it for you. We order from the Netherlands, France and the U.S. and we will take the time to find what you are looking for and communicate with you regarding the availability and the price. It does take a time to be able to receive a product from abroad.
There are 3 medical clinics on walking distance of the Pharmacy. Go to our Partners page for more information.
When the pharmacy doesn’t receive a full medical history we cannot conduct proper checks for you. Not all medication can be taken together. Also if you are allergic to a certain type of medication and we do not know this we cannot conduct proper checks for you.
It is for your own safety that you need to communicate the medication that you use, to us.
We do not recommend using medication from a friend or family. Each client is unique and treatment methods can vary. For safety reasons, it is always best to either see your doctor or speak with the pharmacist.
All though approved by the FDA and our local health inspectorate some medications might react or interfere with what you are using. You might even be consuming something similar under a different name. That is why we recommend that you consult with your pharmacist first before consuming any Over The Counter medications.
In special cases and upon request we do offer to assist in delivering your medication.
We are not allowed to accept expired cards. However, we are willing to give you time so you can regulate things. Depending, and based on your prescription, we can sell a few tablets to you. There is also the option to leave a deposit on the medication needed, which can be retrieved up until the end of the month.
Generics are a cheaper more affordable version of a Brand name medication that is sometimes fabricated by the same company. So Generic doesn’t mean that they are less safe. Remember, all medications be it brand or generic, must pass inspection before reaching and being distributed through pharmacies. Generics and brands contain the same active ingredients and thus will have the same effect.
Most insurance companies (SVB, Government cards and FZOG) have requested that we dispense generic medication to their clients whenever possible and once they are cleared by the law. There is also the option of getting it approved by your insurer. Correct procedures can by queried by your insurance company.